Refund policy
HVO Return Policy
Please call or email Cindy to get a return authorization form to include with your return of herbs, supplements or medications.
Items requiring refrigeration are not returnable.
Shipping fees are not reimbursed with a return.
Authorized returns made within 30 days of receipt of shipment are 100%.
If you have had the item longer than 30 days we will need more information to determine if we can reimburse you for the item.
Opened items can NOT be returned. (There maybe circumstances that will allow opened items to be returned so please contact Cindy to discuss the issue further).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hvo@holisticveterinaryoptions.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hvo@holisticveterinaryoptions.com and send your item to: Holistic Veterinary Options LLC, 1002 Gale Dr, Wisconsin Dells WI 53965, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Holistic Veterinary Options LLC, 1002 Gale Dr, Wisconsin Dells WI 53965, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.